FAQ

The “K” stands for karat — a measure of gold purity. 10K contains 41.7% pure gold, the most durable and affordable. 14K (58.3%) is our most popular, balancing richness with everyday wearability. 18K (75%) is the most luxurious, with the deepest, warmest tone.

Yellow gold is classic and timeless. White gold is alloyed with palladium for a silvery finish. Rose gold gets its blush hue from copper. All three are solid gold — not plated or filled.

All VIECLAT jewellery is solid gold — never plated, filled, or vermeil. The gold runs throughout the entire piece, so it won’t chip, peel, or fade.

Yes. Our pieces feature lab grown diamonds — physically, chemically, and optically identical to mined diamonds, just created sustainably. Some designs use cubic zirconia as noted in the product description. Questions? Contact us.

Solid gold does not tarnish. Avoid harsh chemicals (chlorine, bleach, perfumes) which can dull the finish. Remove jewellery before swimming or bathing. A soft cloth polish restores its natural lustre.

Measure at the end of the day when fingers are largest. Wrap a thin strip of paper snugly around your finger, mark where it overlaps, and measure in millimetres. When in doubt, size up. Our sizes start at US 4 in quarter increments.

Most solid gold styles can be resized by a local jeweller. Complex designs (bypass, triple bands, full pavé) may have limitations. Please reach out before ordering if you’re unsure.

Bangles are sized by inner circumference in centimetres. Make a fist, measure around the widest point, and add 1–2 cm. Available from 14 cm upwards — listings include both cm and inch measurements.

All prices are displayed in Canadian dollars (CAD). We accept Visa, Mastercard, American Express, and digital payment methods at checkout.

We process orders quickly — please email info@vieclat.com as soon as possible. Once dispatched, an order cannot be cancelled.

Yes — you’ll receive an automated confirmation when your order is placed, then a shipping notification with tracking details. Check your spam folder if you don’t see it.

Every VIECLAT piece arrives beautifully presented, ready to gift. For a personal message, note it in the order notes at checkout.

We ship across Canada and internationally. Domestic orders arrive within 5–10 business days. International delivery takes 10–21 business days. All orders are insured and tracked.

You’ll receive a tracking number by email once your order ships. For help, email info@vieclat.com with your order number.

None — we cover all customs duties and import taxes on your behalf. The price at checkout is the full price you pay, with no surprise fees upon delivery anywhere in the world.

Contact us within 14 days of delivery to arrange a return or exchange. Items must be in original, unworn condition. Custom or engraved pieces are non-returnable. Return shipping is the customer’s responsibility unless the item is defective.

Photograph the item and packaging immediately and email info@vieclat.com within 48 hours. We’ll arrange a replacement or full refund at no cost to you.

Store each piece in a soft pouch or box. Clean with warm water, mild dish soap, and a soft brush — rinse and dry thoroughly. Avoid chlorine, harsh chemicals, and ultrasonic cleaners.

We recommend a trusted local jeweller for repairs, polishing, or prong re-tipping. For advice on a specific piece, reach out — we’re happy to help.